Shipping policy
SHIPPING POLICY
Ready to ship items usually ship within 7-10 Business Days, unless otherwise noted in our website header or on the product page. We always aim to ship much sooner than the quoted time however as we are a very small business there may be times where we simply cannot work any faster.
Order processing always starts the following business day after placing an order. Orders are not processed or shipped from Friday, 12 PM EST through Sunday, or Holidays. Our Turn Around Time (TAT) does not include the actual shipping timeframe which is the method you select at checkout. During high volume periods such as a Sale or new product release, order processing may be extended by an additional week. Upgraded shipping will not expedite order processing time. Please keep this in mind when placing an order.
We only ship to the address provided by the customer at check out and are not responsible for incorrect or change of address, or packages lost, delayed or damaged in the mail system. Eliza Cate and Co will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Once the shipping carrier has the package we have no control on delivery timeframe/details. We cannot be held liable for any delays after we have shipped the package as it is entirely out of our hands. After an order has been marked "delivered" any issues or concerns with your delivery must go through your local Post Office. We'll always be here to help, but we are unable to "find packages" if they are missing or delivered incorrectly. Please contact USPS or UPS for assistance.
INTERNATIONAL SHIPPING POLICY
In addition to the above Shipping Policy, Eliza Cate and Co is not responsible for any customs and taxes or duties applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes and other costs).
We currently ship to Canada, Mexico, the United Kingdom and the European Union.
INVENTORY POLICY
Due to a large increase in website traffic and online orders, we may find an item or two to be oversold. We will always do our best to fill all orders as received, however there may be unexpected delays. In the event that the item you purchased was oversold, we will refund you for that item and ship the rest of your order.
ACCELERATED CHECKOUT / SHOPIFY PAY
On occasion, orders checking out using accelerated checkout or Shopify's Payment Program may create an overselling incident because these methods are unable to keep live inventory updated. In these circumstances, the last order using accelerated checkout or Shopify Pay to checkout will be refunded for the item in question at the time of order fulfillment.
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As always, if there are any questions about your order, please email orders@elizacate.com with your order number(s) in the subject. Please allow up to 24 hours during the week (48 hours during the weekend) for a response from our team.