Returns & Exchanges

Handmade Bows

As each Bow is handmade and limited in availability, we cannot offer any returns or exchanges. However our bows are guaranteed to last. Please send an email to orders@elizacate.com if you have any concerns.

 

Eliza Cate Apparel

Our limited apparel can be returned for store credit or exchanged within 3 days of receipt as marked by the courier.

All apparel must be unworn, unwashed and in original packaging with tags attached where applicable. If any of these requirements are not met, we will be unable to process the return and the items will be sent to you at your cost. Exchanges are for equal product only, pending availability. Return and exchange shipping is the buyers responsibility both ways.

To initiate a return or exchange, please email us at orders@elizacate.com with your original order number. We will send you instructions to mail back your item(s). Once they are received, we will process the exchange or issue a store credit within 48 hours.