Thank you for shopping with Eliza Cate + Co
As we prepare to close our shop, we are so grateful for your support over the years. Please review the updated policies below as all sales are now final and shipping times may take 10–14 days.
FINAL SALE POLICY
Effective immediately, all purchases are final sale and no returns, exchanges, or cancellations will be accepted.
Please double check your order details and sizing prior to checkout, as we are unable to make modifications once your order is placed.
SHIPPING POLICY
As we wind down operations, please allow 10–14 days for your order to ship. Orders will continue to be fulfilled in the order they are received.
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Orders are processed Monday through Thursday.
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We do not process or ship orders Friday after 12 PM EST, on weekends, or on holidays.
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Shipping method selected at checkout applies after the order has been fulfilled.
We are not responsible for incorrect shipping addresses entered at checkout or for lost, delayed, or damaged packages once they are with the carrier. Any delivery concerns should be directed to your local USPS or UPS office.
INTERNATIONAL SHIPPING
We are still shipping internationally during this transition, including to Canada, Mexico, the UK, and the EU. Please note that all international orders are also final sale, and customers are responsible for any customs fees or taxes imposed by your country.
INVENTORY + CHECKOUT
During this closure period, there is a possibility of overselling due to accelerated checkout platforms (Shopify Pay, Apple Pay, etc.). If an item in your order is oversold, you will receive a refund for that item and the rest of your order will ship as expected.
By placing an order, you acknowledge and accept the terms listed above.
For any questions, please email orders@elizacate.com with your order number in the subject line. Please allow 1–2 business days for a response.
Thank you again for being part of the Eliza Cate + Co journey. 💗
